If your debit card has been lost or stolen, please call 888.868.8611.
The security of your account is our top priority. Our Debit Card Fraud Center uses industry-leading technology to help prevent account fraud. If an ATM transaction or debit card purchase looks suspicious (based upon your previous usage), we’ll alert you to verify that the card is being used by its rightful owner. If there has been unauthorized use of your card, we may block further transactions. You can also sign up for smsGuardian, where you receive a text message for each of your debit card transactions. For further information, click here.
It is possible that we do not have a current phone number or email address on file for you. If our Fraud Center is unable to reach you concerning a suspicious transaction, your debit card might be temporarily blocked to protect your account. To designate your fraud alert phone number and email, please call your local Inwood Bank office or Customer Service Center at 214.351.7330. You can also send us a secure email by clicking here.
If our Fraud Center was unable to speak directly to you, they will leave a message that directs you to contact them by calling 855.293.2456 toll-free. This 24/7 service can confirm transactions and cancel your card if you have not authorized the transaction.