ATTENTION: OUR DEBIT CARD FRAUD CENTER WILL BE IMPLEMENTING A CHANGE ON WEDNESDAY, JUNE 29, 2022 TO THE PROMPT FOR SMS TEXT MESSAGES IN RESPONSE TO A FRAUD CENTER ALERT. CURRENTLY, CARDHOLDERS ARE ASKED TO RESPOND TO AN SMS ALERT TEXT WITH 'Y' IF THE TRANSACTION IS VALID, OR 'N' IF IT IS FRAUDULENT.
TO CLEAR ANY POTENTIAL CONFUSION, THE VERBIAGE AND FUNCTIONALITY WILL BE UPDATED TO REQUEST CARDHOLDERS TO RESPOND WITH:
'V' IF THE TRANSACTION IS VALID
'F' FOR A FRAUDULENT TRANSACTION
IF YOU HAVE ANY QUESTIONS ABOUT THIS UPCOMING CHANGE PLEASE CALL CUSTOMER SERVICE DURING NORMAL BUSINESS HOURS AT 214-351-7330
