Our commitment to accessibility

Taking care of all your banking and financial needs is reflected in our ongoing commitment to you. Not only do we provide improved accessibility in both our bank environment and over the phone, but through our online services as well.

Accessibility for those with disabilities

For no extra charge, we offer many services to our customers with disabilities, including:

  • Reader services: For assistance with products, services and financial transactions, our personal bankers will be happy to read and explain appropriate materials. Feel free to make an appointment at your local branch or by phone.
  • Talking Automatic Teller Machines (ATMs): Use standard headphones (⅛-inch jack) for audio access to our ATMs. All Inwood ATMs are Talking ATMs.
  • Guideline/raised-line checks: Larger checks (8⅛" by 3") with embossed guidelines (also known as raised-lines) are available. Available in both wallet or duplicate style, these tactile versions can be ordered just like any other checks.
  • Operator Relay Service and Teletypewriter (TTY/TDD): Contact us by dialing the telecommunications relay service (711). Since our customer service numbers accept third-party telecommunications relay service (TRS) calls, customers and non-customers alike may place TRS calls to us through any TRS provider. (Provider must meet applicable mandatory minimum standards for customer rights to privacy and confidentiality established by the FCC.) We do not accept internet protocol (IP) relay.
  • Written notes: Receive written communications from any of our personal bankers at all branch locations.
  • Sign language interpreters: We would be happy to help you make an appointment with a qualified sign language interpreter at your local branch.

Accessibility for web and mobile

We meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, as well as requirements under the Twenty-First Century Communications and Video Accessibility Act of 2010.

Using innovative and technological design standards, we help customers identify, interpret, understand and interact with our website and mobile app.

Helpful tips:

  • Account numbers: For security reasons, you won’t see your complete account number online; only a few digits (typically the last 3 or 4) will be revealed. All remaining digits will be represented by a series of periods or the letter X.
  • Dollar amounts: Please don't use the dollar sign ($) in any form field as it will cause an error. Dollar amounts may be entered in either one input field or two fields separated by a decimal point. If an example is present next to the input fields, follow its formula to enter your amount.
  • Error messages: In case of an error, an error message will appear in most cases.
  • Personalizing accounts: To make it easier for you, we offer the ability to change your account nicknames on inwoodbank.com. Choose the profile icon at the top of the site to visit your settings. Then choose “Account Preferences.”
  • JavaScript: JavaScript is required to enjoy some features on our website and to also sign in to our secure site. Most likely, JavaScript is already installed and activated on your computer, so you should only need to enable it if you or another user has disabled it.

Software recommendations and settings

In order to provide content compatible with computer-based assistive technologies and browsers, we follow the W3C's globally recognized standards. As a result, we recommend using the most current versions of the manufacturer's assistive technology applications, along with the latest version of your browser. It might also be a good idea to sample different types of browsers with assistive technology applications so you can determine which combination works best for you.

Our system supports screen magnification technologies and accessibility features that all major browsers provide, including zoom, color and other similar image controls.

Unfortunately, we don’t offer assistive technology applications or browsers. Please visit the individual manufacturer’s site for information about how to obtain them. You may also have access to assistance from local and state agencies or non-profit groups in your area.

Send us accessibility feedback

If you have a disability and would like to let us know about your experiences with accessibility at Inwood Bank, please send us an email using our Secure E-mail Customer Service. If you do, please don’t include your account or personal information. We take the security of our website and your customer data very seriously. As part of our commitment to your security, if your comments concern your account, we ask that you communicate with us by signing in to inwoodbank.com and sending us a secure message, or by calling us (find the appropriate phone numbers by choosing “Contact” at the top of the page).