Complaint Center
Your concerns are important to us. Please complete the form below. We will contact you promptly.
Please complete this secure form:
* indicates a required field
Main Menu
Online Banking
Get the app
Fraud Alert: Don't Become A Victim
Did someone contact you and ask you to:
- Provide your online banking credentials (posing as Inwood Fraud Center or Inwood Employee)
- Pay for tech support because they discovered your information on the dark web
- Help a family member in trouble (pay bail, ransom, avoid arrest or deportation)
- Help a service member who needs money
- Pay IRS (overdue taxes)
- Ask you to withdraw money from your account and deposit it to Bitcoin for protection
- Purchase gift cards and provide them with the PIN numbers for any of the reasons mentioned above
If you answer yes, HANG UP. IT'S A SCAM!!
Remember: We would never ask you for your online credential and our Fraud Center would NEVER ask for your full card number, PIN, or the 3-digit code on the back of your card.
Please contact your account officer if you have any questions or concerns from a known phone # or our Customer Care Department @
214-351-7330.
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
